Access

Special arrangements are currently in place at Jedburgh Abbey, to comply with Scottish Government guidance during the Covid-19 pandemic. These arrangements are detailed below, and will be regularly updated. Last updated: 28 July 2020.

Although things may be a little different, we hope that you will have an enjoyable visit and will be greeted with a warm and friendly smile by staff.

Safety measures

Our staff have been trained in hygiene and physical distancing and have been provided with the necessary PPE
Signage is on site to guide visitors, including one way systems and marked areas that are currently closed to visitors
We have introduced enhanced cleaning measures, including our toilet facilities, to make visitors feel comfortable while visiting
In line with Scottish Government legislation and guidance, face coverings are now mandatory if you are visiting any indoor/enclosed spaces at our sites including retail and catering areas (subject to some exceptions)

Watch our video on what to expect when you visit our sites

Carers tickets

In line with best practice in the visitor attractions industry and as advised by Capability Scotland, visitors with disabilities are treated on an equal basis with all other visitors and entry is charged at the appropriate admission category rate - Adult/Concession/Child. Proof of disability is not required.

We offer free entry for carers accompanying visitors with disabilities. To book a free carer ticket, please email ticketing@hes.scot and quote your order number.

Parking

There is a public car park 100m from the site. Visitors can be dropped off at the front door.

Dogs

Assistance dogs are permitted at all our sites and within roofed areas.

Visitors' dogs are allowed at Jedburgh Abbey, but are not permitted in roofed areas.

Dogs must be kept on a lead at all times and not left unattended at any time. Owners must pick up after their dogs.

What will be open during your visit

Everything will be open apart from the viewing gallery and stone display
Shop open with limited range
Toilets

What will remain closed/unavailable during your visit

Gallery
Stone display
Audio guides
Interactive tour (QR code available)

Visiting the site

Visitors will be guided along a one-way route. Please follow the signage. Access to some spaces may be limited.

The shops ground floor has level access through 885mm wide swing doors

The exhibition area and toilets are on the first floor up a modern spiral staircase with handrails either side

Level access to the first floor is also available via a ramp– the steward will open this route on request

The exhibition area gives an excellent view of the entire site. The interactive giving a virtual tour is not currently available, but a QR code link will enable visitors to access a virtual model of the abbey on their own devices
The route through the remains of the abbey out-buildings (Cloister Range) and into the church is about 65m.

It starts as a timber decked steel bridge incorporating two flights of steps of 28 and eight steps. They have shallow treads and handrails on both sides. The route continues as gravel paths with stone steps.

There are four sets of steps, two with handrails. In addition there is a flight of nine unevenly spaced steps with no handrail at the east processional doorway into the church and a flight of eight unevenly spaced steps at the west processional doorway.
The floor inside the church is mainly level with a paved walkway through gravel. There are single steps to the crossing and high altar
The route into the west side is 25 metres. It starts with 14 steps down and then two flights with 1-2 steps
The stone masonry exhibition will not be available at this time
To access the kitchen, there is a flight of 7 steps without a handrail. The route continues with gravel and shallow stone steps. There is then a wooden platform with 2 steps up and 2 steps down
To enter the undercroft, there are 6 narrow steps with a handrail, then 6 steps followed by another step onto a cobbled path
There are four benches in the cloister, two picnic tables in the orchard and one picnic table in the west range