Edinburgh, Stirling and Urquhart Castles are now open, please book your tickets online in advance. We are working hard to open other sites in the coming weeks
We're committed to providing you with a high standard of service. Find out more about the ways to get in touch and what to expect when you do.
These Service Standards set out our aspirations to provide a high standard of service.
Our social media channels and blogs are safe, inspiring and enjoyable spaces. Find out how you can help keep them that way in our House Rules.
We value all customer comments including complaints, as they tell us how we can do better.