We value all customer comments including complaints, as they tell us how we can do better.
Our complaints handling procedure follows the same approach used across government. It complies with the Scottish Public Services Ombudsman’s guidance on a model procedure.
Read our customer guide to find out how to make a complaint and how we will respond:
Customer Guide to our complaints procedure [PDF, 180KB]
You can also view our complaints handling procedure in full:
Complaints Handling Procedure [PDF, 355KB]
Historic Environment Scotland