Changes, cancellations and refunds
Transferring tickets to another day
If we have availability then we can alter the date of your tickets. Please fill out the ticket transfer form below.
Refunds
All tickets purchased are non-refundable as per our terms and conditions however if tickets are available for different dates then we can alter your existing booking.
Please fill out the refund request form below.
Cancelling tickets
If plans change, you can cancel your tickets. This helps to free up tickets so other people can visit.
Bad weather and closures
In the event that severe weather, such as strong winds or snow, poses a safety risk to visitors or staff, we may need to close at short notice. If this happens, we’ll do our best to contact ticket holders via text or email.
Check our closures page for the latest updates.
If there is severe weather on the day of your visit, we recommend phoning ahead before you travel. Contact details for each site can be found in the Visit section of our website.
If we do have to close, all ticketholders will be contacted and refunds will be processed automatically where applicable. If you have not received notification within 48 hours please contact us via the form below.
Contact the ticketing team
If you still can't find what you are looking for, contact the ticketing team via our online form below.