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Ticket refund request

A castle that sits on top of an extinct volcano with blue skies above

Fill out this form if you wish to request a refund. Please note that this does not guarantee a refund, we look at each request individually and we may only be able to offer a re-date for your tickets. 

Please allow up to 10 working days for a response.

All fields marked with an asterisk * are required.

Ticket refund request

Please enter your full name.
Please select the name of the attraction your tickets are for.
This number should be in your confirmation email and will be 17 digits.
Please select the date your tickets are for.
Please provide as much detail as possible.
Consent for storing submitted data We believe you should always know what data we collect from you, why we need it and how we look after it. Our privacy notice explains your rights and our role in protecting the information that you share with us. We will process your Personal Data in strict accordance with the United Kingdom General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018. Read our privacy notice.