Entry to our sites will be managed by means of timed ticketing with capacity limits for all time slots.
Please check our individual site listings to see whether your furry friend can join you on your visit.
Some busier sites and those with limited space may introduce a two-hour stay limit. This information will be on the booking system before you book a ticket as well as on your ticket. Please check site web pages for the latest information and to book a ticket.
We strongly encourage visitors to continue to wear face coverings in indoor spaces if you are able to.
At some sites we may not be accepting cash payment and purchases can be made by card payments only. At Edinburgh Castle and Stirling Castle both cash and card payments are accepted.
In line with Scottish Government guidance, we strongly encourage visitors to continue to wear face coverings in interior spaces.
Some of our sites do have parking however each site is different, please check the information on the web page for the site you wish to visit.
We do have blue badge spaces at some of our sites. Please check the information on the web page for the site you wish to visit.
Please check the information on the web page for the site you wish to visit.
We accept Visa, Visa Debit, Mastercard and American Express.
We recommend booking your tickets online in advance to guarantee entry - at the moment we do not have the facilities to process payments over the phone.
Cashless payment is preferred.
For operational reasons some sites may not accept cash at this time.
We recommend booking online in advance to guarantee entry.
We can accommodate some walk-ups but these are subject to availability. When tickets are sold out online there will be no further walk-up tickets available at sites, we therefore recommend booking online in advance to guarantee entry.
We do not offer group discount.
In line with best practice in the visitor attractions industry and as advised by Capability Scotland, visitors with disabilities are treated on an equal basis with all other visitors and entry is charged at the appropriate admission category rate - Adult/Concession/Child. Proof of disability is not required.
We recognise that some disabled visitors may need help to visit our sites and we offer free entry for accompanying carers, these can be added when making your booking. Please note this is limited to two carers per transaction. We recommend booking online in advance to guarantee entry.
Your tickets will be attached in your email confirmation in a PDF document. Please print your tickets and bring them with you for entry. You can also opt to collect your tickets on arrival and print them at the designated ticket collection points.
No, we are unable to post tickets. Tickets will be emailed to you.
Your email confirmation email should arrive shortly after booking. If you have not received this, please check your junk folder in the first instance. If you have not received this please contact firstname.lastname@example.org with details of your booking (name on booking, email address used and site visiting) and they will investigate and get back to you as soon as possible.
If the web page is not displaying correctly, we advise you to clear the cache/cookies on your browser then close the browser and reopen it. The ticketing page should now load correctly. If this doesn’t work the date/time slot you wish may be sold out – please check for an alternative date/time.
If you cannot find your email confirmation please email email@example.com with your booking details (name on booking, email address used and site visiting).
All visitors aged 65 and over and UK visitors who are unemployed are eligible for Concession tickets. You will be asked to show proof of eligibility on arrival.
No, however Young Scot cardholders currently eceive £1 entry to our sites. Tickets must be bought online in advance and applies to the cardholder only. You will need a valid Young Scot card on arrival at the site.
Current members of the British Armed Forces receive free entry to Edinburgh Castle, Stirling Castle and Fort George. Please make an online booking using HM Forces from the list of ticket types. You will need to bring a valid MOD 90 card when you arrive at site. Please note free entry only applies to the serving member.
The time on your ticket is when you should arrive on site. You can spend as long as you like at the site from your entry slot until closing for the majority of sites. Some sites may have a maximum visit time of 2 hours. Please check the specific site web page for further details.
Not all sites have the facilities so if you have selected Print at Home as your delivery method, please print your tickets and bring them with you for entry. You can also opt to collect your tickets on arrival and print them at the designated ticket collection points.
Visitors arriving at our sites will have their tickets scanned for entry by staff.
No, the time shown is the earliest you can arrive, and you can arrive at any point within your chosen time slot.
We’ll do our best to fit you in if we can, but if we’ve reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.
In the event of severe weather such as strong winds or snow, we may need to close our sites. The sites will close if the weather presents a hazard and a risk to visitors.
We recommend that you check our website or our Twitter account (#HSclosure) on the day you are going to visit, especially if severe weather is forecast, as a closure notice will be posted here first. Customers will then be contacted by us shortly afterwards with details regarding how to re-book or how to claim a refund. If you have not been contacted within 48 hours please contact firstname.lastname@example.org.
All tickets purchased are non-refundable as per our terms and conditions however if tickets are available for different dates then we can alter your existing booking. Please contact email@example.com with your booking details.
If we have availability then yes, we can alter the date of your tickets, please contact firstname.lastname@example.org with your booking details.
We recommend booking online in advance to guarantee entry.
Historic Scotland Life members can take 2 adults or up to 6 accompanying children (5-15yrs) or a combination of 1 adult and up to 3 accompanying children as guests free of charge. Tickets for guests should be included in the member ticket order.
If you are an annual member and wish to bring a non-member with you, then a paid admission ticket will need to be booked for the same time slot. Paid admission tickets can be found at www.historyawaits.scot. Please note the non-member ticket must be booked separately and cannot be included in the member booking.
Yes, membership can be purchased online. If you wish to visit once you have purchased membership, you will then be able to reserve member tickets online. You must take your membership confirmation email with you as proof of membership (printed or on your phone).
No, please contact email@example.com or call 0131 668 8999 we can arrange for a replacement card and an email confirmation which can be used straightaway. Unfortunately, we are unable to guarantee entry if you do not have a valid membership card/email confirmation.
We recommend booking online in advance to guarantee entry. You should make your booking online for the number of tickets as per your membership category allowance. An email confirmation will then be sent. You must take the email confirmation with you for your visit, on your phone or printed. Your valid membership card will be required to be scanned for entry.
Any children under 5 should also be added into your booking, regardless of your membership category.
If you have children under 5, please add these onto your booking. Under 5s visit free and do not affect your membership but will need to be added into your online booking. We recommend booking online in advance to guarantee entry.
No, each visit requires its own booking.
Yes, your membership card will be required for entry as it is proof of your membership. If you have recently purchased your membership online, or at another site, take your temporary membership certificate or membership email confirmation as this is your proof of membership.
You need proof of membership in addition to your pre-booked tickets to visit. If you do not show valid membership cards/email confirmation on the day then we cannot guarantee entry.
We recommend booking your tickets online in advance to guarantee entry. Book your member tickets via www.historyawaits.scot, and if you have recently purchased your membership online, or at another site, take your temporary membership certificate or membership email confirmation with you on your visit as this is your proof of membership. You need proof of membership in addition to your pre-booked tickets to visit.
To keep our visitors and staff safe we continue to have a limit of the number of visitors to our attractions. We can accommodate some walk-ups but these are subject to availability. When tickets are sold out online there will be no further walk up tickets available at sites. We recommend booking online in advance to guarantee entry.
Due to high demand for parking at Stirling Castle, you may wish to use city centre parking or the Castleview Park and Ride Service (get off at the Old Town Jail, a 5 minute walk from the castle entrance). Payment is made on arrival when a space is available.
Parking at Urquhart Castle is free, but must be booked online in advance along with your admission tickets/time slot.
For members who do not have internet access you can call to reserve tickets in advance on 0131 668 8831, Monday-Friday 9am-5pm.
Members of English Heritage, Cadw and Manx National Heritage have reciprocal arrangements for entry to our sites. We recommend all tickets are booked online in advance to guarantee entry. If you are a first-year member you receive a 50% discount on the ticket price, if you are a renewal member your entry is free. You can book under the ‘associate member tickets’ area to visit. You must bring your valid membership card, and pre-booked tickets, with you to ensure entry.
You should only book the number of tickets that you are allowed as per your membership category up to a maximum of 6 people.