We value all customer comments including complaints, as they tell us how we can do better 

Our complaints handling procedure follows the same approach used across government. It complies with the Scottish Public Services Ombudsman’s guidance on a model procedure.   

Read our customer guide to find out how to make a complaint and how we will respond:

Customer Guide to our complaints procedure [PDF, 53.3KB] 

You can also view our complaints handling procedure in full: 

Complaints Handling Procedure [PDF, 280KB]


Complaints Officer 
Historic Environment Scotland 
Longmore House 
Salisbury Place 
EH9 1SH 

Telephone: 0131 668 8768 
Email: complaints@hes.scot