Information for tour guides
There's always a dramatic story to be told about our sites, so it's no wonder they're popular with tour guides. Here are a few things to remember about organising and operating guided tours with us.
Tour guide tickets
Tour leaders accompanying guests to any of our sites need to be included in your total numbers.
Accredited members of SITOA, STGA and HOST receive free admission to all HES sites on production of valid ID, a ticket for them should be selected at time of booking.
We ask that all tour leaders and guides follow directions from our operational teams. This is to ensure the enjoyment of all visitors and to help your guides know what they can expect when they are on site.
Arrival on site
If you have a booking made through a credit account with us, guides accompanying groups will be required to provide a booking reference on arrival. They will be asked to confirm the correct numbers and sign for the collection of admission tickets.
If a guide does not provide a correct booking reference, the group cannot be guaranteed entry.
Tickets issued through a credit account will be invoiced the following month
Guiding at Edinburgh and Stirling
We have created guiding information for any guides or tour leaders accompanying groups to Edinburgh Castle or Stirling Castle. You can download the guidance below. Please note no guiding is permitted inside the buildings at these sites.
Guiding at Edinburgh Castle
Information for tour guides working at Edinburgh Castle, at the heart of Scotland's capital.
Download [PDF] 117.3 KB
Guiding at Stirling Castle
Everything you need to know about giving guides and tours at Stirling Castle, the "key to the kingdom".
Download [PDF] 2.6 MB
More from groups and tours
Our admission products
From standard admission to private tours, browse our different ticket types and offerings to see what works best for you and your guests.
Welcoming groups to our sites
Information on making group bookings, including our options for pre-booking and payment.
Groups and travel trade FAQs
Still have questions related to travel trade? Below are answers to some of our frequently asked questions.
