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Accessibility Statement for the Historic Scotland App

Our accessibility statement for the Historic Scotland app.

Accessibility Statement

This accessibility statement applies to the Historic Scotland mobile application (app) on Apple (iOS) and Android.

This app is owned by Historic Environment Scotland (HES) and developed by Ping Creates. The accessibility of the content of the app is the responsibility of the HES marketing team.

Using this app

We want as many people as possible to be able to use this app. For example, that means you should be able to:

  • access closed captions or subtitles for any pre-recorded video content
  • resize text within your device settings
  • navigate most of the mobile application using speech recognition software or by using a screen reader
  • bypass blocks of repeated content
  • have enough time to read and use content
  • understand the topic, purpose and structure of the app through headings and labels
  • review and correct any data you’ve entered before submitting

We’ve also made the app text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible the Historic Scotland app is

While we work hard to make our platforms and content accessible, we know some parts of this mobile application are not fully accessible yet:

  • we do not provide text alternatives for any non-text content, except for subtitled video content
  • content restricts its view and operation to portrait orientation only
  • some text, images and links may not be customisable, and colour contrasts may not be high enough, causing difficulties if you have a visual impairment
  • you cannot modify the line height or spacing or size of text within the app, but only through device settings

A full, technical list of currently inaccessible content and areas of the app can be found in the section of this accessibility statement titled ‘Non accessible content’.

What to do if you can’t access parts of this app

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording, or braille:

We’ll consider your request and get back to you within 5 working days, or if your request is more complex, please allow us up to 20 working days for a full reply.

When contacting us please make sure you provide:

  • the service area, document name and/or the name of the app the content is on
  • a description of the format you need. For example, audio CD, braille, BSL or large print

Find out more about our customer services in our service standards.

Reporting accessibility problems with this app

We’re always looking to improve the accessibility of this app. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the Digital Documentation team:

Contacting us by phone or visiting us in person

You can also visit us in person for more resources. Find us at:

Longmore House
Salisbury Place

For directions, please call 0131 668 8600 or view our location on Google Maps.
Our Access Guide is also available for visitors to the historic places in our care.
Let us know about any requirements you have in advance of your visit and we will endeavour to accommodate you:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you submit a complaint and you’re not happy with how we respond, contact the EHRC.

Technical information about this app’s accessibility

HES is committed to making this app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

Text spacing
It is not currently possible to modify the line height, spacing or size of text within the app. This does not meet WCAG 2.1 AA-level success criteria 1.4.12 (Text spacing) and 1.4.4 (Resize Text).

Adjustment of font size and line height is possible through device settings and will vary on each user’s mobile device.

Non-text content
Some images or non-text content do not have alternative text or labels descriptive enough to explain their content. This means that the information displayed by them is not available to people using a screen reader and they cannot skip past the decorative images. This does not meet WCAG 2.1 A-level success criterion 1.1.1 (Non-text content: sensory content).

Some images are used as decoration on the app and should be marked as such. People using a screen reader may not be notified that these are non-essential images and may worry they have missed some information. This does not meet WCAG 2.1 A-level success criterion 1.1.1 (Non-text content: decoration, formatting, invisible).

You can only view the app in portrait orientation, unless used on a tablet device. This does not meet WCAG 2.1 AA-level success criterion 1.3.4 (Orientation).

Colour and contrast
In some parts of the app, the use of colour within our interface or titles may be the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.
Large-scale text and images of large-scale text also do not entirely have a contrast ratio of at least 3:1, which is not accessible for users with visual impairments.

This does not meet WCAG 2.1 AA-level success criteria 1.4.1 (Use of Colour) and 1.4.3 (Contrast (minimum)).

Disproportionate Burden

Due to the build and design of the app, it is not possible to change the device orientation from horizontal to vertical.
We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We will make another assessment when the supplier contract is up for renewal, likely to be in the summer of 2022.

What we’re doing to improve accessibility

We are looking at making the Historic Scotland mobile application more accessible. We plan to adjust the colour contrasts by December 2021. When we publish new content, we’ll make sure our colour palette and use of colour meets accessibility standards.

By May 2022, we plan to add text alternatives for all images. When we publish new content, we’ll make sure our use of images meets accessibility standards.

How we tested this app

This app was last tested on 14 May 2021. The test was carried out manually by HES and in discussion with developers Ping Creates.

Last updated

This statement was prepared on 2 June 2021. It was last updated on 21 June 2021.