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Stirling Castle Vacancies

Opportunities available in Visitor Operations at Stirling Castle, located within the Stirling Hub Region of the HES estate. Opportunities are available in the Castles three Visitor Operations teams, Admissions, Retail and Guiding.

Stirling Castle Visitor Operations staff are responsible for smooth operation of visitor parking and ticketing operations, the promotion and selling of retail items to enhance visitor experience and to present the history and facilities of the Castle to visitors.

A full Visitor Operations Job Description is available below but standard Stirling Castle duties may include:

  • Welcoming HES visitors and assisting them to have an enjoyable and informative visit, from parking to guiding them through admission process
  • Promoting HES Ticket products, audio guide, Souvenir guides and Retail products to Stirling Castle in an aim to drive business and enhance the visitor’s experience
  • To assist with visits and events from school groups, community groups and external organisations
  • To follow HES policy and procedure in relation to Health & Safety, Human Resources and Finance where applicable

Stirling Castle is a very busy and vibrant site, attracting high visitor numbers, throughout the year. Visitor Operations staff must be dedicated to delivering excellent customer service, in accordance with the Visit Scotland Grading Scheme.

We are seeking individuals with a passion for customer care, enthusiasm and a friendly attitude, who can be relied on to provide a fantastic onsite experience for our visitors. Sound like you?

Salary Band A
£16,800 - £17,914 pro rata

Positions Available
3 x Visitor Operations Assistants - 37 hours per week, Easter until 31 October 2018
2 x Visitor Operations Assistants - 37 hours per week, 1 June until 30 September 2018
2 x Visitor Operations Assistants - 22 hours per week, Mid-April until 31 August 2018
Visitor Operations Assistant - 37 hours per week, Easter until 30 September 2018
Visitor Operations Assistant - 37 hours per week, 1 June until 30 November 2018
Visitor Operations Assistant - 37 hours per week, 1 May until 30 September 2018
Visitor Operations Assistant - 37 hours per week, 1 June until 31 October 2018
Visitor Operations Assistant - 25 hours per week, Easter until 30 September 2018
Visitor Operations Assistant - 22 hours per week, Easter until 31 August 2018
Visitor Operations Assistant - 11 hours per week, 1 May until 30 September 2018
Visitor Operations Assistant - 11 hours per week, Mid-May until 30 September 2018

Apply Now

Job Description Application Form Equal Opportunities Form

Submitting an application: 

If you wish to apply for any of the positions, please download the application form and email your completed form to vorecruitment@hes.scot or send it to Historic Environment Scotland, 30-30a Croft an Righ, Edinburgh EH8 8ED.

Applications should be sent with an Equal Opportunities form which candidates can downloaded above.

There is no closing date set at present.

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